Are you a community partner looking for volunteers? ServeUTK (powered by GivePulse) is a civic engagement platform for matching, tracking, and assessing community engagement of UT students, faculty, and staff.
Through this platform you will be able to post your volunteer needs, track registration, approve service hours, and access impact data.
As a local non-profit organization, you will be able to affiliate your organization account with the university’s. To create an account, visit this link.
Please refer to GivePulse’s QuickGuide for Administrators to get an in-depth look and explanation of how to access and manage your ServeUTK account. You can also find additional training videos here.
Have more questions about creating an event? View the GivePulse website here.
If you have questions about whether an event or activity qualifies for service hours, view the JCLS Service Guidelines.
It is important to verify all legitimate impacts quickly, as many of our students could need these hours for a class or scholarship. You can approve impacts individually, in bulk, or when users sign-in to your event.
If a student registers for an event you have created in ServeUTK, their impact will be automatically created and verified when they are checked in for the event. Learn more about event check in here.
If someone volunteers with you independently, they can track their hours by adding an impact. Find full information adding and sharing impacts here.
Impact Verification: Once an impact is added, it flows to the event organizer or ServeUTK administrator for approval. This step is called Verification. The JCLS does not verify impacts on behalf of the nonprofit organization or event host.
Important: If you receive a notification to approve a student’s service hours completed at another organization, please ignore that notification. Only approve or dispute service hours performed at your organization. If you are unsure if you should approve an impact, please contact the JCLS at leadserve@utk.edu.
Impact Network Verification: Once verified, the impact then flows to the Jones Center for Leadership & Service. All impacts are reviewed to ensure that the activity meets JCLS Service Guidelines. This step is called Network Verification.
If you see that an impact is disputed by the JCLS, this typically means that the impact was logged incorrectly by the student and needs to be corrected before approval or that the activity does not meet JCLS Service Guidelines. The dispute notification should include a message. If you have questions about why an impact was disputed, please contact the JCLS at leadserve@utk.edu.
To verify impacts, go to the Manages Impacts page under Impacts in your page dashboard. From here, you can verify multiple impacts by selecting the checkbox next to the user’s name. Then all you need to do is select Bulk Actions and Verify Selected Impacts. You can also verify individual impacts by finding the user and selecting Verify Impact in the drop-down menu to the far right of the screen.
Using ServeUTK, you can create custom impact reports. To do this, start from your page dashboard. Select “Impacts” from the menu on the left of the screen and then click “Manage Impacts”. On this page select Configure Layout. This menu will allow you to select which items you want to look at. Once you have done that, click the blue Actions button and then click Export. This will give you the option to export all of the data or just the items visible on the page. Once you select your preference, it will export the information into an excel document.