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Cashless Everywhere - Experience seamless hospitalization anytime, anywhere!

Now, enjoy the convenience of cashless treatment at any hospital of your choice, regardless of whether it is part of the insurer’s network or not. Our customers can now access medical care even at non-network hospitals.

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Policyholder Benefits

Download eCard

Your insurance eCard identifies you and your dependents are insured under a health insurance policy and Medi Assist has been assigned as your third party administrator (TPA).

Intimate Claim

Raise and track your reimbursement claim online and in real-time, and also reduce wait time for claim settlement.

Plan Hospitalization

If you’re planning a hospitalization, you can preauthorize your hospitalization process 48 hours before your hospitalization.

Find Nearby Hospitals

You can access the list of network hospitals near you in case you are planning for a hospitalization process.

Download Claim Form

A thorough list of documents can help us process your claim better and faster. You can easily download the claim form that are required during claim submission process here.

Submit Reimbursement Claim

Raise and track your reimbursement claim online and in real-time, and also reduce wait time for claim settlement.

Service Benefits

My Health Files

Scan, upload and manage all your prescriptions, test reports, discharge summaries online and access your medical history anytime and from anywhere.

Grievance Redressal

As an industry leader, our priority are our customers and our teams work round the clock to ensure impeccable customer service. Our promise and commitment to our Service Level Agreement stands strong and consistent all through the year.

Our Insurance Partners

With over 21 years of experience in the industry, we have built a strong connection with our insurer partners to help our customers leverage seamless claim settlement and end-to-end health services.

Download Claim Forms

• Cashless Claim Form
• Reimbursement Claim Form (A and B)
• GIPSA Network - Declaration Form

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Cashless Everywhere - Experience seamless hospitalization anytime, anywhere!

Now, enjoy the convenience of cashless treatment at any hospital of your choice, regardless of whether it is part of the insurer’s network or not. Our customers can now access medical care even at non-network hospitals.

How it works:

• Members may reach out to Medi Assist via our call center 040-68178555 for any queries.
• All requests for cashless at a non-network hospital have to be initiated by the hospital by sending a cashless request to Medi Assist at cashlesseverywhere@mediassist.in
• On receipt of the request from the hospital, the Medi Assist team will connect with the hospital to collect certain mandatory documents, such as KYC documents and a brief MOU based on which cashless requests may be authorised.
• Medi Assist will evaluate the credentials of the hospital and scrutinise the documents.
• The cashless facility will be extended subject to satisfactory completion of the documentation and approval of the insurance company.
• Cashless request may not be authorised if the policy terms and conditions do not cover the treatment.

Important points to note:

• Non-network hospital should send the request for cashless to Medi Assist at least 48 hours prior to the date of admission for all elective procedures.
• Cashless requests for emergency treatments need to be shared within 48 hours of the admission. Cashless will be provided only if the hospital fulfils the criteria as prescribed by the insurance company that has issued the policy.
• Medi Assist or the Insurance company shall not be responsible for the non-acceptance of cashless by the non-network hospital.
• Cashless requests will not be entertained if the hospital is listed as excluded by the insurer. The list of excluded hospitals is available on the insurance companies’ websites.

Cashless everywhere requests for Manipal Cigna Health insurance and Cholamandalam General Insurance customers should be sent directly to the insurer.